Contact Us

Customer Care Center

In order to direct your call to the appropriate representative, please call the Customer Care Center phone number shown on the back of your ID card. Representatives are available to assist you:

 

Monday - Friday, 8 am to 8 pm

Saturday, 8 am to 4 pm (Eastern Time)
Toll Free: 1-888-687-6277, TTY 1-800-662-1220

Email: Contact Form

Health Insurance Marketplace - Health Plan Members

NY State of Health (New York Health Insurance Marketplace)
Toll Free: 1-877-742-4181

Vermont Health Connect (Vermont Health Insurance Marketplace)
Toll Free: 1-800-348-8515

City of Rochester Employees - Health Plan Members 

Phone: 585-327-2555
Toll Free: 1-866-942-7836

Self Insured Plan Members

If you are covered through a self insured employer plan go to www.mvpselectcare.com.

Medicaid Members

MVP Option, MVP Option Family, MVP Option Child

Toll Free: 1-800-852-7826

Contact Us by Postal Mail

Please be sure to include the member’s Name, Date of Birth, and MVP ID# in your correspondence in order to ensure a prompt and accurate response.

MVP Health Care
Customer Care Center
P.O. Box 2207
Schenectady, NY 12301

Customer Care Center - Dental

Representatives are available to assist you:

Monday - Friday, 8:30 am to 5 pm (Eastern Time)

 

Phone: 1-800-480-5640
Email: dentalmemberservices@mvphealthcare.com  

Premium Payments

If you would like to send a payment, please use the following address:

Premium Payments
MVP Health Care
P.O. Box 26864
New York, NY 10087-6864

 

Customer Care Center

In order to direct your call to the appropriate representative, please call the Customer Care Center phone number shown on the back of your ID card.

Representatives are available to assist you:
Monday - Friday, 8 am to 8 pm

Saturday, 8 am to 4 pm (Eastern Time)

From October 1 - February 14, call seven days a week, 8 am to 8 pm

Toll Free: 1-800-665-7924

TTY: 1-800-662-1220

Fax: 585-327-2298

Email: Contact Form
 

MVP Medicare Sales

Representatives are available to assist you:
Monday – Friday, 8 am to 5 pm (Eastern Time)
Toll Free: 1-888-280-6205
TTY: 1-800-662-1220

24/7 Nurse Advice Line

Toll Free: 1-800-204-4712

Expedited Coverage Determination

Toll Free: 1-800-665-7924

Coverage Determination Exception

Fax: 1-800-401-0915

Employer Group Contacts

1-800-TALK-MVP (1-800-825-5687)

Find Your Representative

MVP Offices

More Employer information

Broker Services

Toll Free: 1-888-819-2132
Monday - Friday, 8:30 am to 5:00 pm
 

Email Broker Services

More Broker information

Office Locations

Headquarters

625 State Street
P.O. Box 2207
Schenectady, NY  12301-2207
Phone: 518-370-4793
Toll-free: 800-777-4793
Fax: 518-370-0852

View all MVP office locations

Media Resources

Report Insurance Fraud

 

We all pay for insurance fraud! Please help us fight this problem by reporting any activities you suspect.


Learn more or fill out a confidential report.

 

You can also call toll-free at 1-877-TELL-MVP (877-835-5687)


Web Technical Support

 

For technical issues such as login issues, error messages, broken links and more.

  • Visit our Website FAQs
  • Or call 1-888-656-5695
    Monday - Friday, 8:30 am to 5:00 pm (Eastern Time)
    Closed Saturday and Sunday
  • Web Technical Support is closed on the following holidays:
    • Thanksgiving
    • Christmas
    • New Year's Day

For non-urgent technical issues or request status, email us

 


© 2013 MVP Health Care. All Rights Reserved.
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